Privacy Notice

We are committed to safeguarding the privacy of our website visitors; this notice sets out how we will treat your personal information.

What information do we collect?

Information you provide voluntarily

Certain parts of our website may ask you to provide personal information voluntarily, for example:

(a) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;

(b) information that you provide to us for the purpose of registering with us;

(c) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;

(d) any other information that you choose to send to us.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

Information we collect automatically

When you visit our website, we do not collect any information automatically from your device.

We record some of our incoming and outgoing telephone calls for the following business purposes:

(a) For staff training and quality monitoring;

(b) For the prevention or detection of crime.

Call recordings are stored securely and are deleted after a set retention period.

Information that we obtain from third-party sources

We do not collect any information from third-party sources.

Cookies and similar tracking technology

We do not collect non-essential cookies or use similar tracking technologies.

However, we use Google reCAPTCHA on our website to protect against spam and abuse. Google reCAPTCHA sets a single, essential cookie for its operation. This cookie is necessary for the security and functionality of our website and does not collect any personal data.

Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy notice or in relevant parts of the website.